Pissed Consumer - Kinoki Detox Pads

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Kinoki Detox Pads

May 10, 2008

Kinoki complaint

I ordered the Kinoki detox pads in March 2008. As of May 10, I still haven't received the product, but my credit card was charged 3 weeks ago.

I went onto the customer service link on the website and was instructed to call an 800 number. When I called the phone number, the rep told me that I had to go to the website as they only accept orders.

While I was talking to her, I went back on the website she told me to go and it again referred me to the customer service 800 number. I explained this several times, but the rep just kept telling me to go to the website and that she couldn't help me. Now I can't find out the status of my order.

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Comments (3)

1. Written by Bobbie Jo, on 23-07-2008 11:44

I ordered these tryed them and like everyone else they did not work. Also like everyone else I tried to call and cancel the order and was unable to. I called twice and both times "transferred to CS rep". First time the wait time was 5 mins. I was on hold for 10. Second time was 8 mins - I hung up, that probably would have went into 20 mins. The CS dept is only open Mon-Thurs from 9am to 5pm and Fri from 9am to 1pm. I dont know about anyone else but I am unable to sit at work and be put on hold for personal phone calls.

BBB here I come.

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2. Written by Angela, on 19-07-2008 20:22

Kinoki foot pads are a big waste of money. I have been using pads from www.purifyyourbody.com and I have never slept better or felt better during the day. I don't get the usual middle-of-the-day-rut anymore either. My sister-in-law who uses these religiously even send some in for testing. She sent in a used pad and a "control" unused pad. The used pad came back with all sorts of toxins and the unused came back clean of toxins. I was sold from that point forward!! Take is from this consumer, www.purifyyourbody.com is the only way to go! :grin

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3. Written by concerned consumer, on 15-05-2008 12:46

call your credit card company and have the charge reversed. Explain to them just what you wrote here... most cc companies have a 100% money back guarantee.

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